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Thank you for choosing MY COURCES . We strive to provide high-quality digital products and exceptional customer service. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for refund requests for digital products purchased through our website.
1.1 Digital Products: Our refund policy applies specifically to digital products sold on our website. This includes but is not limited to software, e-books, digital downloads, online courses, and subscriptions.
1.2 Timeframe: You are eligible for a refund within 72 hours from the date of purchase. After this timeframe, we are unable to process refund requests.
2.1 Defective Product: If the digital product you purchased is defective, malfunctions, or does not perform as described, you may be eligible for a refund , Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24/7 at any time if you need assistant. To initiate the refund process, please provide detailed information regarding the issue you encountered.
2.2 Non-Delivery: If you have not received the digital product within 48 hours from the date of purchase, you may request a refund. However, please ensure that you have allowed sufficient time for delivery, taking into account any potential delays due to technical issues or payment processing.
2.3 Duplicate Purchase: In the event that you accidentally purchase the same digital product multiple times, we will issue a refund for the duplicate purchase(s). Please provide the necessary proof of multiple purchases for our review.
3.1 Contact Customer Support: To request a refund, please contact our customer support team at [email protected] or via contact us link within the eligible refund period stated in section 1. Please provide your order details, including the order number, product name, and purchase date, along with a clear explanation of why you are requesting a refund.
3.2 Review Process: Once we receive your refund request, our team will review the information provided and assess its eligibility for a refund. We may contact you to gather additional details or clarification if necessary.
3.3 Refund Decision: We will notify you of our refund decision within 72 hours from the date we receive your refund request. If your refund request is approved, we will process the refund using the original payment method used during the purchase.
4.1 Change of Mind: We do not offer refunds for digital products based on a change of mind or personal preference. Please ensure that you carefully review the product description, features, and system requirements before making a purchase.
4.2 Third-Party Products: Our refund policy does not cover digital products or services that are sold or provided by third-party vendors. In such cases, you should refer to the respective vendor’s refund policy.
If you have any questions or concerns about our Refund Policy, please contact us at [email protected] or /contact us link. We will be happy to assist you and address any issues you may have.